Out-Of-Hours Medical Care


Providing Out-Of-Hours medical care to patients throughout Mid-West region.



Nurse Advice  


Our dedicated team of Triage Nurses can offer medical advice over the telephone.



Nurse advice is free advice offered by the Triage Nurse and is based on the information received from the caller.

The advice offered by the triage nurse is evidence-based and it is important that the patient is happy with the advice. The final decision to follow the advice rests with the patient. For more information on how the Triage process works, click here.

Shannondoc's central call centre is located on the grounds of St. Camillus' Hospital, Limerick City.

The call centre is staffed round-the-clock and handles over 110,000 calls annually. For more information on how the Triage process works, click here.


Appointments  


Treatment Centres strategically located throughout the Mid-West region.



The triage nurse may occasionally book an appointment with a doctor at your nearest Treatment Centre if your condition requires medical attention.

Once an appointment is booked, your details and medical symptoms will be sent via secure transmission to the treatment centre. The GP on duty is informed and will make the necessary preparations for your appointment. It is advised that you arrive at the treatment centre at the scheduled time of your appointment to avoid delays in treatment. Please bring your Medical card to the centre along with anything relevant to your condition. Please note that Shannondoc does not operate a Walk-in service. Please phone 0818 123500 and speak to a nurse before making an appointment.

Shannondoc operates 12 fully-equipped treatment centres, located throughout the Mid-West region.

Located in counties Clare, Limerick and North Tipperary, Treatment Centres operate like your local GP surgery, only during Out-Of-Hours. Sited near the main population centres and major road networks, the centres are usually under 20 minutes by car journey.


Home Visits  


A fleet of fully equipped Mobile units responding to urgent house calls.



In exceptional circumstances the triage nurse may decide to dispatch a Mobile Response Unit to your location.

Once your details are sent to the mobile response unit, the driver may contact you in advance to ask for directions to your location and may give you an approximate time of arrival. If you have your current GPS coordinates or postcode this may also assist the driver in finding your location quickly. If you have a vehicle near your location, it is helpful to turn on the hazard warning lights or leave the outside lights of your house on. Please remember to confine any dangerous animals on the property, such as guard dogs.

Shannondoc maintains a fleet of vehicles for it's mobile operations and medical support services.

Equipped with emergency medical equipment and linked via wireless to a central tracking station, the Mobile Response Units of the Shannondoc fleet have travelled 3.1 million kilometres since the creation of Shannondoc in 2002. Responding to urgent house calls, the vehicles also operate as support vehicles for our medical specimen collection service and laboratory delivery vehicles. Operated by drivers with advanced driving skills and possessing a keen knowledge of their local environ, the fleet is the backbone of Shannondoc's mobile operations.





If you have a medical issue that requires urgent medical attention, call Shannondoc on Lo-call 0818 123500


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Our Simple Process


When should I use this service?

  • Shannondoc provides urgent out-of-hours medical services when your GP surgery is closed.
  • Shannondoc is a service provided to patients whose family doctor is part of the Shannondoc Co-op.
  • Shannondoc is NOT for routine (Non-urgent) medical problems as: repeat prescriptions, test results, medical certificates or employment medicals
  • Shannondoc is NOT a walk-in service. You must have an appointment.

Non-urgent medical problems

Please phone your GP practice when it is next open.


Emergencies

If you feel your medical problem is life-threatening call 999 and ask for an ambulance.


Operating hours

Monday - Friday
6:00 pm - 8:00 am

Weekends and Public holidays
Open 24 hours


Abusive Behaviour

All patients who avail of Shannondoc services are expected to be polite and courteous to all our members of staff. Abusive language and behaviour is not acceptable and will not be tolerated. Patients who are abusive or threatening to members of staff, be it on the phones or in the Treatment Centres, may be prevented from using the service in the future



Before you contact Shannondoc, please have the following information ready:

Patient's name
Contact telephone number
Home address and current location
Patient's date of birth
Patient's GP name
Medical Card/GP Visit card /NHS/E111 card - If you don't present your card you may be charged for your visit.

Call Shannondoc on 0818 123 500



Your call will be answered by a patient care administrator who will ask you details of the patient and a contact number. Following a brief description of your presenting symptoms, the PCA will prioritise your call.

YOUR CALL IS PRIORITISED AS:

Routine - Urgent - Emergency



Your call will be responded to according to call priority and call back times can vary based on workload and/or time of day. Typically the following times are periods of higher workload:

Monday - Friday: 18:00 - 19:00

Saturday - Sunday: 10:00 - 13:00



A highly trained Triage Nurse will call you back, they will gather relevant medical information relating to your presenting symptoms. Following the initial assessment by one of our nurses, your call may result in one of the following:

Nurse advice - Treating yourself at home and or referring you to another service.

Doctors advice - Treating yourself at home and/or referral to another service.

Treatment centre - An appointment offered to you based on the urgency of your symptoms.

Home visit - In exceptional circumstances, the GP may visit you at home.
Please have your medical card, a list of medication and any relevant information for your condition ready for the doctor.


Information
Details of your contact with Shannondoc will be sent to your GP by the next working day.







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Shannondoc is an after-hours GP service, providing medical assistance when your local GP service has closed







Treatment Centres


Limerick City


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
Dooradoyle Health Centre,
Off St. Nessans Rd,
Dooradoyle,
Limerick City,
County Limerick.

GPS Coordinates
52.636286, -8.655473
Eircode
V94 A6RX

Hospital


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
Hospital Health Centre,
Knockainey Rd,
Hospital,
County Limerick.

GPS Coordinates
52.47456, -8.434625
Eircode
V35 EA44

Newcastlewest


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
Newcastle West Primary Care Centre
Station Road,
Newcastlewest,
County Limerick.

GPS Coordinates
52.457513, -9.058708
Eircode
V42 RD76


Strictly by appointment only. Please call 0818 123500


Nenagh


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
Wilton Medical Centre
Gortlandroe,
Nenagh,
County Tipperary.

GPS Coordinates
52.871461, -8.215537
Eircode
E45 KR91

Roscrea


Operating Hours
Monday - Friday : 18:00pm - 23:00pm
Saturday & Sunday : 9:00am - 22:00pm
Bank Holidays : 9:00am - 22:00pm

Address
Cre House,
Roscrea Primary Care Centre
Templemore Rd (N62),
Roscrea,
County Tipperary.

GPS Coordinates
52.940182, -7.78832
Eircode
E53 X461

Thurles


Operating Hours
Monday - Friday : 18:00pm - 23:00pm
Saturday & Sunday : 9:00am - 22:00pm
Bank Holidays : 9:00am - 22:00pm

Address
Thurles Primary Care Centre,
Mitchel Street,
Monacocka,
Thurles,
County Tipperary.

GPS Coordinates
52.681998, -7.804577
Eircode
E41 R1X3


Strictly by appointment only. Please call 0818 123500


Ennis


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
HSE Primary Care Centre,
Station Road,
Ennis,
County Clare.

GPS Coordinates
52.84074, -8.98083
Eircode
V95 TY4E

Ennistymon


Operating Hours
By Appointment Only
Address
Ennistymon Community Hospital
Lahinch Road,
Ennistymon,
County Clare.

GPS Coordinates
52.936548, -9.317114
Eircode
V95 CD58

Kilrush


Operating Hours
By Appointment Only
Address
Primary Care Center,
Fahy's Road,
Drimna,
Kilrush,
County Clare.

GPS Coordinates
52.6412, -9.4874
Eircode
V15 FV18



Milltown Malbay


Operating Hours
By Appointment Only
Address
Medical Centre,
Spanish Point Rd,
Milltown Malbay,
County Clare.

GPS Coordinates
52.850908, -9.410221
Eircode
V95 X72N

Shannon


Operating Hours
By Appointment Only
Address
Shannon Health Centre
Shannon Town Centre,
Shannon,
County Clare.

GPS Coordinates
52.708258, -8.877405
Eircode
V14 Y029


Strictly by appointment only.

Please call 0818 123500





Shannondoc Patient Survey

Your opinion matters! Please Click here and take a few moments to fill out our Shannondoc survey. Your feedback will aid us in continuing to improve our service.


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Contact Us


Urgent Medical Problem?

If you have an urgent medical problem outside of surgery hours, please phone the local number...0818 123 500

Headquarters

Shannondoc.
Central Call Centre.
St. Camillus Hospital.
Shelbourne Road.
Limerick.
County Limerick.

Office Hours

Monday - Friday.
9:00am - 17:30pm

Office Telephone

061 459527 *For business enquiries
061 451199 (FAX)

Office Email

info@shannondoc.ie

Careers

careers@shannondoc.ie



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Shannondoc services are offered in Limerick - North Tipperary - Clare.







About Us


Origins

Shannondoc was created in 2002 to provide an improved medical service to patients within the Mid-West region. Operating mainly "out-of-hours", ensures that Shannondoc patients have continuous round-the-clock medical support outside of normal surgery hours.


The Team

Our dedicated medical team consists of 120 Doctors, 30 Nurses and 50 support staff enroled in various administrative, technical and support functions. Operating from the Central Call Centre in Limerick and from 12 Treatment Centres located throughout the Mid-West region of Ireland, all staff have an essential role in maintaining the operations of the service. While many staff are highly trained in a wide variety of specialised medical fields and technical roles, all staff are dedicated to providing a modern world-class medical service for the 21st century.


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Central Call Centre

The Central Call Centre is located at St. Camillus' Hospital in Limerick City and handles over 110,000 medical cases each year. All medical cases are processed through the Call Centre. Participating family GP's recieve full reports on their patients if their medical needs were tended to during the out-of-hours service to assist in follow-on care.

 

Governance Code

We comply with the Governance Code for community, voluntary and charitable organisations in Ireland. We reviewed our organisation’s compliance with the principles in the Code on 31st May 2017. We based this review on an assessment of our organisational practice against the recommended actions for each principle. Our review sets out actions and completion dates for any issues that the assessment identifies need to be addressed.







Careers


Exciting Opportunities

Founded in 2002; ShannonDoc continues to deliver a high standard of Urgent Out of Hours Family Doctor service to patients in the Midwest over the last 21 years. Due to the continued development of the organisation and to ensure a sustainable service is available to our patients, member GPs and the HSE

Please send your application to.

hr@shannondoc.ie




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Telephone Triage Nurse

We are currently taking applications for Triage Nurse positions.
Click here for more details


General Practitioners

We are currently taking applications for General Practitioners.
Click here for more details


Locum Doctor Application

Contact the office during office hours.
9:00am - 17:30pm
061 459 527

 




Fees


Fees

ShannonDoc is not a free service, however the cost of your consultation will be covered if you have a valid GMS card.

Click here to view the list of fees.







ShannonDoc Policies


GDPR

ShannonDoc is committed to protecting the rights and Personal Data of Individuals and Service Users and to enable them to exercise their rights in accordance with the General Data Protection Regulations 2018 GDPR.

DPO@shannondoc.ie.
Data Protection Officer.


Click HERE to view and download our policy documents.





Child Protection

If you have any concerns regarding child safety in the Treatment Centre, please immediately bring your concerns to the Doctor or Nurse on duty in the treatment centre.

Alternatively contact the triage nurse on 0818 123500.


Shannonodoc Child safeguarding statement is available by clicking HERE or on request.







Coronavirus COVID-19


COVID 19

Coronavirus control measures

If you have recently travelled to an affected area or been in contact with a confirmed case of Coronavirus or want information in relation to Coronavirus go to:

https://www2.hse.ie/conditions/coronavirus/coronavirus.html

Contact your GP by phone only should you require medical attention Monday to Friday 9am-6pm.